How to Fix Xbox won’t connect to internet Issue

If you are facing “Xbox won’t connect to internet” error while trying to connect Xbox or Xbox One device to the internet, then you are in right place for the solution. This issue occurs usually due to networking issues, corrupt or incompatible router or MODEM firmware, interferences and obstructions. However, this problem can be solved with our instructions given below. So, you can continue reading this article.

What is Xbox won’t connect to internet?

It is common problem associated with Xbox or Xbox device belongs to Network Connection issue category. This problem can prevent you from joining your Xbox Console to the internet or Xbox Live service. For those who are not aware, Xbox consoles connect to Xbox Live service when connected with internet it features like online gaming, video streaming and others. But without internet connection, you can’t access this feature. Let’s take have a look at one user report:

“The WiFi signal and strength are fine and I can connect my iPhone and iPad to the network from same room just fine. But after few days of working, it shows a good signal strength but won’t connect to Xbox Live. Wired connection is not an option and restarted Xbox to no avail. Is there any solution to fix?”

“Xbox or Xbox One won’t connect to internet” issue might occur if the administrator of the router changed the Wi-Fi password recently. In this case, you will need to update your console to avoid such failures in future. Let’s take have a look at reasons behind this problem.

Reason behind Xbox won’t connect to WiFi or internet:

  • Networking equipment problems: This issue might occur due to problematic network equipment like routers and MODEMs. It can be fix by “Power Cycling” your network equipment.
  • Distance and Interference: Your Xbox One device and Xbox console should be place in range of WiFi network. If they are far from wireless router or too much interference on the same frequency that router is using, this problem might occurs. To fix this issue, you can move the console or router, remove sources of interference or switching to different type of connection.
  • Problem related to Xbox One device: If your Xbox One console or Xbox device have hardware or software related problem, then it might possible to get network issues. Software related problem can be fix by power cycling method

How to fix Xbox wont connect to internet or WiFi?

Method 1: Re-run the Network Connection Test

Before going for further steps to fix, you can verify the specific error message you are getting with steps below.

Step 1: Open Guide

Step 2: Select “Settings > All Settings > Network > Network Settings” and then select “Test Network Connection” option at right side of “Network Settings”

Step 3: Wait to complete the Network Connection test process. Once done, your Xbox console will connect to Xbox Live. If the issue still persists, then try another method.

Method 2: Power Cycle your console and Network Hardware (Router/MODEM/Gateway)

“Power Cycle” is the process of turning a network equipment and computer Off and then turn it ON again. Power Cycling can also be used to reset Network activity inside a MODEM/Router. To do so, follow the steps below.

Step 1: Unplug the power cable from back of your router/modem/gateway

Step 2: Now, press “Xbox” button to open “Guide”

Step 3: Select “Settings > Restart Console” and select “Yes” to confirm

Step 4: After few seconds, touch the “Xbox” button on the console again to restart

Step 5: After that, plug your modem/router/gateway and wait for all the lights on your network equipment to return to their normal state

Step 6: Test your Xbox Live connection using ‘Method 1’ and check if the trouble is resolved.

Method 3: Confirm the WiFi password

Sometimes, this issue might occur if WiFi password has been changed or you typed wrong password for connection. In such case, you need to verify the correct password for your WiFi. You can confirm the password for wireless network on your Windows 10 computer.

Step 1: Click on “Start” button and type “Control Panel” in Windows search box and then open “Control Panel” from search result

Step 2: In the open “Control Panel” window, click on “Network & Internet > Network and Sharing Center > Manage Wireless Networks”

Step 3: Right-click on your WiFi or wireless network and select “Properties”

Step 4: Click on “Security” tab and click on “Show Characters” checkbox. Please check if the password is correct for your wireless network. If correct, then test your Xbox Live Connection again.

Method 4: Check for other wireless Interferences

Active and Passive are types of interferences in which Active Interference include electronic devices that broadcast a wireless signal while Passive Interference occurs when a wireless signal passes through objects that causing the signal to be weak and refracted.

It is possible to minimize such interference by removing devices like air conditioners, ovens, microwaves, CRT television, baby monitors, wireless networks, wireless speakers and cordless phones between your Xbox console and router.

The objects like glass, lead, copper piping, tile, filing cabinets and plaster should be discarded. However, the speed of wireless network also degrades over distance. After checking for the interferences, you can now test your Xbox Live connection and check if it works.

Method 5: Turn OFF MAC filtering temporarily

“MAC Filtering” features of wireless routers can prevent unauthorized network access. But sometimes, this feature also prevent your Xbox console from connecting to Xbox Live. So, you can try to fix Xbox won’t connect to internet issue by disable MAC filtering feature temporarily on your router. You can also try to add your console’s MAC address to your router’s authorized list to resolve the issue.

Add your Console’s MAC address to your router’s authorized list

 Step 1: At first, you need to write down your console’s MAC address somewhere like in Notepad

Step 2: On the Xbox Home, navigate to the left until you reach “Pins”

Step 3: Now, select “Settings > Network > Advance Settings”

Step 4: Write down your Wireless MAC address which you have noted down using ‘step 1’

Step 5: Add your console’s MAC address to your router’s list of authorized MAC address.

Step 6: If you want to change MAC filtering settings on your router, then you need to visit the hardware manufacturer’s website or go to your router documentation.

Step 7: After change MAC filter settings, restart your router and then try to connect to Xbox live

Method 6: Check your wireless signal strength

Weak wireless signal can cause Xbox won’t connect to internet related issue. To check your wireless signal strength on Xbox One console, follow the steps below.

Step 1: Open “Guide”

Step 2: Select “Settings > All Settings > Network > Network Settings > Detailed Network Statistics”

Step 3: This will show the strength of your wireless signal in percentage. If signal strength is below 20%, then it might possible to problem with your Xbox Live connection

Method 7: Test your network connection in another location

Step 1: At first, you need to disconnect your Xbox Console and all the associated accessories

Step 2: Go with your Xbox and all the accessories to an alternate location where you can connect to the alternate network.

Step 3: At that location, reconnect your Xbox console and all the accessories and restart the console

Step 4: Now, test your Xbox Live connection at the new location or alternate location and please check if the trouble is resolved.

Method 8: Change IP Settings and DNS settings on Xbox Live

You can try to fix Xbox won’t connect to the WiFi issue by changing the IP settings and DNS settings

Step 1: On Xbox Live, click on “Settings” icon on the left side and select “All Settings > Network > Network Settings > Advance Settings”

Step 2: Click on “IP Settings” and set it to be “Automatic”

Step 3: Back to “Advance Settings”, click on “DNS settings” and set it to be “Automatic”

Step 4: After that, you can try to connect to Xbox One console to Xbox Live

Other Methods:

Step 1: Check the wireless channel width. Xbox One console prefers a 20MHz setting so you first make sure that your wireless router is configured to broadcast on 20MHzs setting

Step 2: Change wireless channel. If another nearby wireless network is broadcasting on the same wireless channel or if there is wireless interference from devices, then you might face poor signal strength related issue. You can fix it by changing the channel on your router broadcasts.

Step 3: Disconnect third-party headsets. These headsets can cause active Interference (As discussed in ‘method 4’) because they broadcast on the same frequency as wireless router. So, you need to disconnect the power from problematic wireless headsets and then test your Xbox Live connection.

Step 4: Verify that the router is broadcasting the correct SSID, and then test your Xbox Live connection. If this solution didn’t work, then you can try to fix with ‘method 7’ that could help you to test the Xbox Live network connection in alternate location.


All the methods/steps mentioned above can fix Xbox wont connect to internet problem. You can read & follow our instructions to do so. If this post really helped you, then you can share this post with others to help them. For any suggestions or queries regarding “Xbox won’t connect to WiFi” issue, please write on comment box below.