How to Fix Prime Video Internet Connectivity Problem

Amazon Prime Video Internet Connectivity Problem” usually occurs due to poor internet connection and can occur on iPhone, iPad, TV, Android, PS4, Xbox One, Smart TVs and other devices while you trying to stream Prime video. Sometimes, this problem might occurs due to Amazon Prime Video Error codes like Error Code 1007, 1022 and/or others errors if your faced earlier or facing at this time.

To stream Amazon Prime Video, your device needs a sold internet connection. In case if your Internet connection is too low, then you will experience Prime Video Internet Connectivity Problem with the error codes including 1007, 1022, 1060, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003 and Error Code 9074, belongs to Amazon Prime Video streaming problem.

Brief information about “Amazon Prime Video”: Like Netflix, Amazon Prime Video is online streaming service that provides you with a variety of movies, televisions shows and videos that you can watch, on-demand, whenever you want. “Prime Video” streaming service is included with every Amazon Prime membership. It allows you to watch on-demand movies, and TV shows via your web browser, TVs (Smart TVs and Apple TVs), a mobile app on your phone.

Most of Amazon Prime Video streaming error codes mentioned above indicates problems like Internet connectivity, hardware issues and software problem. While Internet Connectivity problem with this streaming service usually occurs due to poor internet connectivity means your device is not able sustain a recommended internet speed to stream the video smoothly. Let’s take have a look at error message:

Internet Connectivity Problem. There’s an Internet Connection Problem. Check the device’s Internet settings, data cables, or try resetting your router. Also turning your device off, and then back on might fix the problem. Further assistance, Please contact the Amazon Customer Service at

For some reasons including poor internet connection, you might face this issue on your streaming device. To stream videos on Amazon Prime Video, your Internet connection should be at least 900KBPS for Standard Definition (SD) video and 3.5 MBPS for High Definition (HD) videos. If your internet connection speed is in good condition means speed is very low, then it is obvious that your device won’t meet the minimum requirement for streaming this service.

Many users reported about this issue on Amazon community site and asked for the solution. They explained that Amazon Prime Video streaming service keeps disconnecting and/or shows an error “Unavailable, try again later” while they trying to stream this service. Users reported that they notice several Amazon Prime video streaming errors due to poor internet connection problem. Let’s go for solution to fix.

How to Fix Prime Video Internet Connectivity Problem?

Method 1: Restart your streaming device

Sometimes, “restarting your computer” or your streaming device can fix several problems including Internet Connection Problem and others. You can try this and check if the trouble is resolved.

To restart your Windows computer, Follow the steps below:

Step 1: Click on “Start” button

Step 2: Click on “Power” option and select “Restart” to reboot your device

Note: If you are streaming this service on TVs, mobile phone and other devices, then you can try to fix this issue by restart your streaming device.

Method 2: Check that your device or browser has the latest updates

Outdated device’s Operating System and/or web browser can cause Internet connectivity issue and several other issues. Outdated browser can cause problem while you try to streaming Amazon Prime Video. One possible to fix this issue is to update your streaming device or web browsers.

Method 3: Uninstall Amazon Prime Video App and then reinstall

For desktop computers users, this streaming service can be used via browser like Google Chrome, Safari and other web browsers. On the Android, iOS based devices and on TVs (Smart TVs & Apple TVs), you can use this service via Amazon video App. In case if you are experiencing Internet connectivity problem with this streaming service App, then you can try to fix it by uninstalling and reinstalling the app.

Step 1: Go to “Settings > Apps or Application Manager > Amazon Video” and Tap on “Uninstall”

Step 2: After uninstall, open Apple App Store or Google Play Store App on your device

Step 3: Search for “Amazon Prime Video” and download it on your device

Step 4: You need to sign in again and check if the problem is resolved.

Method 4: Pause other Internet Connectivity and shut off unnecessary network tools

As discussed above, Amazon Prime Internet Connectivity Problem might occurs due to poor Internet speed. In case if you have enough network signal strength to stream Prime Video but you can’t play a single video and facing “Internet Connectivity Problem”, then it might possible that your internet connection is being taken up by other data. For example, if you are downloading a large file, or other people are gaming on the same network connection, then this problem might occurs.

So, you can fix this issue by stopping any other internet activity and trying to disconnect those devices who consuming more internet signal strength while gaming, from your WiFi. You can also try to fix poor network connection issues by moving your streaming device closer to your Internet router. If this issue still persists, then turn off any network tools you don’t need like VPN or proxy server, and now check if the problem is resolved.

Method 5: Make sure you have right HDMI Cable

HDMI cable needs to be rated at least HDCP 1.4 for watching HD content while HDCP 2.2 HDMI cable is required for watching 4K content on Amazon Prime Video streaming platform. If you don’t have enough HDMI cable recommended for streaming this service, then you might face Internet Connectivity issue and/or other problems on your streaming device. If the problem is still persists after using these new HDMI cables, then you can go online and check what type of cable you have and what type of cable is needed to for watching HD/4K content.

Method 6: Power Cycle your Network device

“Power Cycling router/modem” process allow you to reset and re-establish the network and this can be helpful to fix Internet Connectivity problem occurred with Amazon Prime Video.

Step 1: Disconnect your router/modem from your device

Step 2: Press & hold power button on your router to turn it Off

Step 3: After 60 seconds, plug in and turn it ON. This will allow them to completely boot up until the front panel connection lights on modem show a steady connection

Step 4: After that, turn your streaming device ON and allow it to completely boot up. Once done, please check if the Internet Connectivity problem is resolved.


Prime Video Internet Connectivity Problem can easily be fix by simply restarting your streaming device, but in case if “restarting the device” didn’t fix the problem, then you can try rest the procedures/methods including power cycling router and others steps mentioned above. If this post really helped you, then you can share this post with others to help them.