How to Fix NordVPN failed to connect on Windows 10
“NordVPN” is VPN (Virtual Private Network) Service provider that is available as applications for Microsoft Windows OS, MacOS, Linux, Android OS, iOS based devices including PCs/laptops/tablets/mobile phones as well as application available for Android TV. Manual setup for this VPN installation is also available for NAS (Network-attached storage) devices, wireless routers and other platforms. NordVPN offers servers for specific purposes including Peer-to-peer file sharing, double-encryption and connection to the Tor anonymity network.
In case if NordVPN failed to connect or problem occurs with NordVPN app while you trying to connect the network using this VPN service, then issues with app configuration, account status, network settings, or adapters can be reasons behind the NordVPN problem. Sometimes, this problem occurs due to enabled IPv6 protocol because usually NordVPN doesn’t support IPv6 protocol in any of it communications.
On other hand, when something went wrong in network settings or configuration on your computer, then it is probability to get NordVPN connection problem and/or other network connection problem at all. However, recently installed software or third parties’ software can be conflict with your Operating System and for complete System resources. So due to problematic software, NordVPN network problem might occur on your machine.
Some users reported “NordVPN failed to connect” issue occurs usually after upgraded their PC to latest Microsoft Windows version. It means either network adapter drivers are not compatible with current Windows version or VPN app update, or result in your privacy is unprotected. Let’s take have a look at reason behind this issue.
Reasons behind NordVPN failed to connect problem on Windows 10
Enabled IPv6 protocol: You might not be able to connect to the network using NordVPN service if IPv6 protocol in enabled.
Network Adapter not working: If Network Adapter is not working properly on your Windows 10 computer, then missing, corrupted or incompatible Network Adapter for NordVPN can be reasons behind this problem. So in this case, you need to download/install, update or reinstall the network updater for NordVPN.
Misconfiguration in network settings: Unwanted changes in Network settings or error in network configuration can be reason for “No connectivity” issue at all.
NordVPN blocked by antivirus: Some antivirus variant may block some VPN service like NordVPN to safe your PC against cyber attacks. In other words, this problem can be caused by your antivirus so in this case, you need to add “NordVPN” to the list of exclusions in your antivirus.
How to fix NordVPN failed to connect issue on Windows 10?
Method 1: Disable Internet protocol version 6 (IPv6)
In case if IPv6 doesn’t working properly with Nord VPN, then you can fix the problem by disabling it. To do so, follow the steps below.
Step 1: Right-click on your “Network icon” at taskbar of your computer and select “Open Network and Internet Settings”
Step 2: Click on “Change Adapter Options” from the settings
Step 3: In the Adapter settings, right-click your adapter and select “Properties”
Step 4: In the opened “Properties” window, look for “Internet protocol Version 6 (TCP/IPv6)” under “This connection uses the following items” section and uncheck the checkbox
Step 6: Finally, click on “Ok” to save the changes and then restart your computer. After restart, please check if the error is resolved.
Method 2: Uninstall third parties’ application causing conflict with NordVPN
Sometimes, recently installed third parties’ applications can causes NordVPN failed to connect related issue while you trying to connect to network using this VPN service. So, you need to check for problematic application on your System and either uninstall or disable it to resolve the issue.
Step 1: Press “Windows + R” keys together from keyboard to open “Run Dialog Box”
Step 2: In the opened “Run Dialog Box”, type “taskmgr” and hit “Enter” key to open “Task Manager”
Step 3: In the “Task Manager” window, click on “Services” tab and check all the applications running in your background. For example, “Glasswire Elite” application is known to cause this problem so disable it.
Step 4: Run the Notepad as admin and open the configuration file “C:ProgramDataGlassWireserviceglasswire.conf”
Step 5: Set “_enable_nslookup=false”
Step 6: Now, save the file and run “Glasswire” service again by right-click it in the task manager
Step 7: Once done, please check if the problem is resolved.
Method 3: Change the server location
“NordVPN” allow you to choose your sever location that are scattered across the world and give connectivity according to geolocation. If you are facing NordVPN failed to connect issue, then you can try to fix by changing sever location.
Step 1: At first, you need to launch “Nord VPN” app on your computer
Step 2: Click on “Servers” tab presented at the top of the application
Step 3: Now, select a different server than before
Step 4: After selecting server location, try firing up the VPN again and check if the NordVPN issue is resolved
Method 4: Disable and then re-enable Network/Tap Adapter
“NordVPN” creates a Virtual Network Adapter on your computer for connection to the server using its private network. Sometimes, this goes in error state causing you not to connect with your VPN server. In this case, you can fix the problem simply by disabling and re-enabling Network adapter for NordVPN.
Step 1: Press “Windows + R” keys together from keyboard and type “ncpa.cpl” and hit “Enter” key
Step 2: In the opened “Internet Connection” window, select “TAP” adapter from the list of all the network adapters, right-click on it and select “Disable”
Step 3: After disabling it, right-click on TAP adapter again and select “Enable”.
Step 4: Now, you can try to connect to NordVPN and see if this does the trick
Method 5: Flushing Network Stack using Command Prompt
Flushing or refreshing the network stack can resolve the NordVPN failed to connect issue on computer. This will refresh your DNS and IP settings.
Step 1: Press “Windows + X” keys together from keyboard and select “Command Prompt as Administrator”
Step 2: In the opened “Command Prompt” window, type the following command one-by-one and hit “Enter” key after each
netsh winsock reset
netsh interface ipv4 reset
netsh interface ipv6 reset
netsh winsock reset catalog
netsh int ipv4 reset reset.log
netsh int ipv6 reset reset.log
Step 3: Wait for completion. Once done, close Command prompt window and try launching Nord VPN app again.
Method 6: Reinstall NordVPN App
If you are unable to fix the problem with above solution/method, then you can try to fix by uninstall and reinstalling NordVPN app on computer.
Step 1: Click on “Start” button and click on “Control Panel”
Step 2: In the opened “Control Panel” window, click on “Programs & features”
Step 3: Find NordVPN entry in list of programs, right-click on it and select “Uninstall”
Step 4: Follow on-screen instructions to finish uninstall process. After that, restart your computer.
Step 5: After restart, you need to visit “Nord VPN’s official website” and download the NordVPN application and then install it in your computer
Step 6: Launch the installed NordVPN app and enter your login credentials and try to connect again, and check if the problem is resolved.
Method 7: Disable Firewall or antivirus
Sometimes, NordVPN failed to connect issue occurs due to enable firewall or antivirus. In other words, your default antivirus software or firewall application might be preventing the NordVPN application from working properly. So, you need to disable your Firewall or antivirus software to fix the issue.
Step 1: Press “Windows + R” keys together from keyboard and type “Control Panel” and hit “Enter” key
Step 2: In the opened “Control Panel”, click on “View by:” button, select “Large Icons” and then click on “Windows Defender Firewall” option
Step 3: On the left pane, select “Allow an app or feature through the firewall” button and click on “Change settings” button
Step 4: Check both “Public” and “Private” options for NordVPN and its related applications
Step 5: Finally, save the changes
Step 6: Press “Windows + I” keys together from keyboard to open “Settings” App in Windows 10
Step 7: Click on “Update & Security > Windows Security > Virus and Threat Protection”
Step 8: Under “Virus and Threat protection” settings, select “Manage settings > Add or Remove Exclusions”
Step 9: Now, click on “Add a Exclusion” and select “Folder” from the File type
Step 10: Finally, save the changes and please check if the trouble is resolved.
Method 8: Change NordVPN protocol
Step 1: Open “NordVPN” app and disconnect from any currently active sessions
Step 2: Click on “Gear” icon and click on “Advanced”
Step 3: Click on “Protocol” dropdown and check “TCP”. Change your protocol from TCP to UDP
Step 4: Once done, please check if the error is resolved.
Method 9: Change DNS server configuration
If the computer is unable to detect DNS setting properly or selected DSN server outage problem, then NordVPN failed to connect issue might occur on your computer. So, you can fix this problem by changing DNS configuration.
Step 1: Press “Windows + R” keys together from keyboard and type “ncpa.cpl” and then hit “Enter” key
Step 2: In the opened “Internet Connection” window, right-click on your internet connection and select “Properties” option
Step 3: Double-click on “Internet Protocol Version 4 (TCP/IPv4)” and check on the “Use the following DNS addresses”
Step 4: Now, type “220.127.116.11” and “18.104.22.168” in primary and secondary DNS field respectively
Step 5: Finally, hit “Ok” button to save the changes and check to see if NordVPN is connecting
Method 10: Open the ports used by VPN/Network tools
Sometimes, this problem occurs due to block the ports used by NordVPN/Network tools for some security reasons. So, you need to open the ports by logging into the router’s control panel.
Step 1: Press “Windows + R” keys together from keyboard and type “CMD” and then press “CTRL + SHIFT + ENTER” keys together to open “Command Prompt as Administrator”
Step 2: In the opened “Command Prompt” window, type “ipconfig /all” and hit “Enter” key to list the IP information
Step 3: Under “Default Gateway” option, after the MAC address, there should be an IP address. Copy the IP address, open web browser and paste the IP address within in new tab on the browser and then hit “Enter” key
Step 4: On the login page, enter login details to login with your internet router. Username & password should be written on the back of your internet router or if you are using WiFi, then you can use wifi password to connect your device
Step 5: After logging into the Control Panel, Look for “NAT” or “Port” option that allows you to forward ports
Step 6: Type “500” and select “UDP” from the list
Step 7: Click on “Save” button to forward the 500 UDP port and close control panel
Step 8: After that, try connecting with NordVPN and check if the trouble is resolved.
- Use Alternative VPN service: If you are unable to fix NordVPN failed to connect problem with above solution, then you can try alternative VPN service like CyberGhost and/or other similar services that could provide you with severs located at different countries and other similar features included in NordVPN
- Use Hotspot: This error can be fixed by connecting your device using moble’s Hotspot or wired connection that you are already using on your computer.
- Contact NordVPN: If the trouble still persists, then one of the best solution to fix is to contact NordVPN directly. You need to establish that contact with NordVPN support team to resolve this issue.
NordVPN connection issue occurs if your security applications prevent NordVPN from connecting or problematic applications installed in your computer causing this issue. So, you should remove the problematic applications and disable security programs temporarily to fix.
All the methods/steps mentioned above are capable of fixing NordVPN failed to connect issue on Windows 10. You can read & follow our instructions carefully to fix and if this post really helped you, then you can share this post with others to help them.