How to Fix Lenovo Docking Station not working Windows 10

If you have run into issues with Lenovo Docking Station like USB-C port on your Lenovo laptop, then you are not alone. Lenovo has confirmed several issues that may affect Docking station on numerous laptops. Lenovo Company already stated that you may experience problems with Lenovo Docking Station after 6-12 months of typical usage. In this post, we are discussing on How to Fix Lenovo Docking Station not working Problem in details and providing recommended steps to do so.

What is Lenovo Docking Station?

Docking Station: It is relatively small device that stays on your desk/table connected to your monitor, keyboard, and mouse, plus whatever other devices you want to have readily at the hand. You can connect your docking station via single cable to your laptop and have instant access to the aforementioned external peripherals.

Docking Station options are available in various types including connection type (USB Type-C), Power, video outputs, ports, wired Ethernet, Audio input/output. These docking stations may have different functions such as with charging only, with charging capability and USB data only, with charging, USB data, and DP data supported, Thunderbolt 3 port with charging, Thunderbolt 3 without charging, different video capability such as to up to DP1.2 or DP1.4, Systems with both USB-C port, Thunderbolt ports and System with two thunderbolt ports, the port with Thunderbolt icon is preferred for dock.

Now comes to matter “Lenovo Docking Station not working” issue, Lenovo has confirmed that there is buggy firmware responsible for problems with docking station or USB-C ports on many Lenovo Thinkpad models. Report posted on Lenovo Support page stated that USB-C Firmware problem affects numerous ThinkPad laptops. However, a firmware update issued in August 2019 corrupted the application controlling the port.

Some Common problem related to Lenovo Docking Station not working:

  • USB-C port not working
  • Intel Thunderbolt controller not visible in Device Manager
  • USB-C or Thunderbolt docking stations not visible
  • HDMI output not available
  • Intel Thunderbolt pop-up error message
  • Intel Thunderbolt Safe Mode Error message
  • BIOS Thunderbolt communication error or hang during post
  • System battery not charging with USB-C power Adapter connected to USB-C port

Lenovo Docking Station issue is usually occurs after upgraded PC to Windows 10 and several other reasons. If you are facing the same problem, then you can follow our instructions to fix.

Lenovo Company recommended you to update your System with new driver and firmware packages to fix Lenovo Docking Station not working problem or any USB-C problem. If the update is not available, then you can contact your laptop manufacturer for technical support.

How to fix Lenovo Docking Station not working on Windows 10?

Method 1: Resolve External Monitor not working

Sometimes, this issue might occur with external monitors connected to docking station. Your laptop/PC won’t detect the external monitor so they display a black screen instead due to this docking station bug. To fix, follow the steps below.

Step 1: Press “Windows + CTRL + SHIFT + B” keys together from keyboard and then in “Display Settings”, click on “Detect” button

Step 2: Change “Lid close action” to any settings other than “Do Nothing”

Step 3: Upgrade your PC/laptop to latest Windows 10 version that doesn’t have the issue.

Method 2: Fix Audio problems Lenovo Docking Station

If audio device is connected to Lenovo Docking Station, but you are unable to hear sound, then at first you need to check if your audio device cables are securely connected to audio jacks on back of docking station. Check if audio device like speakers are plugged into the power outlet and turned on. If it is problematic, try the steps below.

Solution 1: Run the Hardware and Devices Troubleshooter

Step 1: Click on “Start” button and search or go for “Control Panel”

Step 2: In the opened “Control Panel” window, click on dropdown arrow under “View by:” and select “Large icons”

Step 3: Click on “Troubleshooting > Hardware and Sound > Configure a Device”

Step 4: Click on “Next” to run the troubleshooting process

Solution 2: Update the latest USB and Audio drivers for Windows 10

Step 1: Press “Windows + X” keys together from keyboard and select “Device Manager”

Step 2: Locate and expand “Sound, Video and game Controllers” category

Step 3: Right-click on your sound card and select “Uninstall”

Step 4: Now, download the latest audio drivers for your sound card from the manufacturer’s website

Step 5: Once downloaded, install the audio driver

Solution 3: Switch audio playback between the docking station and your speakers

Step 1: Click on “Start” button and type “Manage Audio” in Windows search box and then open “Manage Audio Devices”

Step 2: To play through audio port on the docking station, select “Speakers Microsoft Docking Station Audio Device”, or play through your computer’s speakers, select “Speakers 2 – High Definition Audio Device” or “Speakers Realtek High Definition Audio”

Step 3: Select “Set Default” and hit “OK” button to save the changes

Method 3: Fix Docking Station not recognized

If Lenovo Docking Station not recognized, follow the follow the steps below.

Step 1: Connect to AC power while undocked

Step 2: Press & hold the power button on your device for 30 seconds to perform reset

Step 3: After it turn off, press & hold the volume-up button and power button simultaneously for at least 15 seconds

Step 4: When Windows LOGO flashes, continue holding the buttons down for at least 15 seconds, release and wait for 10 seconds

Step 5: Finally, press and release the power button again to turn on your device back, and check if the problem is resolved.

Other methods to fix Lenovo Docking Station not recognized issues

Solution 1: Run the hardware and devices troubleshooter

You can use ‘solution 1’ of ‘method 2’ to run hardware and devices troubleshooter

Solution 2: Uninstall the drivers for USB host controller

Step 1: Open “Device Manager” using ‘solution 2’ of ‘method 2’

Step 2: Locate and expand “Universal Serial Bus Controllers”

Step 3: Right-click on every device one-by-one under “USB Controllers node” and select “Uninstall”

Step 4: After removing each USB controllers, restart your computer

Step 5: This will reinstall the generic drivers automatically.

Step 6: Now, plug in the removable USB device and docking station to ensure the issue is resolved.

Solution 3: Update graphics card drivers

Step 1: Press “Windows + X” keys together from keyboard and select “Device Manager”

Step 2: Locate and expand “Display Adapters” category

Step 3: Right-click on your graphics card driver and select “Update Driver Software…”

Step 4: Follow on-screen instructions to update graphics card drivers.

Step 5: After that, restart your computer to save the changes

Method 4: Contact Lenovo Technical support

If you are unable to fix Lenovo Docking Station not working problem with the methods/solutions mentioned above, then one possible to fix this issue is to contact Lenovo for technical support via official website to resolve the issue.


All the solutions mentioned above can easily be applied to fix Lenovo Docking Station not working issue on Windows 10. You can read & follow our instructions to do so. If this article really helped you, then you can share this with others to help them. If you have any suggestions or queries, please write on comment box below.